BTI Client Service A-Team Keeps Clients Informed

BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Keeps Clients Informed

Clients expect to be informed throughout a matter: progress, lack of progress, unexpected circumstances, or changes.

Regular, proactive communication is the anticipated standard.

Failure to keep your clients informed cracks the foundation of client service and erodes relationships.

LAW FIRMS NAMED BY CLIENTS FOR KEEPS CLIENTS INFORMED

8

Law Firms Best at
Keeps Clients Informed

Davis Polk
DLA Piper
Jones Day
Jones Walker
Littler
McGuireWoods
Mintz
Ogletree Deakins

20

Law Firms Leaders in
Keeps Clients Informed

ArentFox Schiff
Arnold & Porter
Barnes & Thornburg
Carlton Fields
Duane Morris
Fish & Richardson
Fisher Phillips
Gibson Dunn
Hogan Lovells
Jackson Lewis
Jenner & Block
King & Spalding
Kirkland & Ellis
Mayer Brown
Morgan Lewis
Norton Rose Fulbright
O’Melveny
Reed Smith
Ropes & Gray
Sheppard Mullin

31

Law Firms Distinguished in
Keeps Clients Informed

Alston & Bird
Baker Botts
Baker Donelson
BakerHostetler
Constangy, Brooks, Smith & Prophete
Covington
Crowell & Moring
Day Pitney
Dentons
Flaster / Greenberg
Foley & Lardner
Foley Hoag
Goodwin
Greenberg Traurig
Henson Efron
Husch Blackwell
K&L Gates
Latham & Watkins
Maynard Cooper & Gale
McDermott Will & Emery
Miller & Chevalier
Osborne Clarke
Paul Hastings
Polsinelli
Proskauer
Seyfarth Shaw
Shook, Hardy & Bacon
Susman Godfrey
Thompson Hine
Troutman Pepper
Wachtell, Lipton, Rosen & Katz

More Client Service Activities

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