BTI Client Service A-Team 2020

All- New 19th annual Client Service A-Team 2020—the only law firm ranking based solely on direct, unprompted feedback from corporate counsel

Data-Driven Insights You’ll Learn:

  • Where clients rank firms in the BTI Client Service Quadrant Map—a detailed view of the 17 Activities Driving Superior Client Service

  • The NEW client expectations and what’s driving them

  • The 7 client service needs on the horizon

  • The impact of delivering the all-new BTI Client Service Wild Cards

PLUS, our most comprehensive and sought after list of law firms delivering excellence in client service—the BTI Client Service 30

See the law firms who earned this elite designation, read powerful and detailed quotes direct from clients and much more.

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The all-new BTI Client Service A-Team 2020 reveals 2 critical client expectations rising to the top of client needs—the BTI Client Service Wild Cards. A direct result of the soaring rate of high-stakes and bet-the-company work, the 2 new overly influential expectations pack a punch in BTI’s Client Service Quadrant Map—creating an immediate opportunity for law firms to highly differentiate their firms—as long as firms can truly deliver.


Dealing with complexity

Uniformity of service delivery

The BTI Client Service Wild Cards have landed in the highly differentiated Client Investment Quadrant and are a direct response to a surge in risk and complexity clients are facing—similar to the level of complexity experienced in the financial crisis of 2008/2009. Firms who can deliver on the Wild Cards will have a clear advantage in the market.

BTI’s Client Service Quadrant Map
17 Activities for Driving Superior Client Service

Our research with more than 20,000 buyers of professional services isolates the 17 activities essential to delivering superior client service and driving the best professional relationships. Corporate counsel then asses each activity on 2 dimensions—importance and differentiation to identify the activities most influential when evaluating legal providers.

Top legal decision makers are looking at these client service activities as interrelated—meaning the activities in the upper right quadrant impact all the others. As a result, BTI is now presenting the law firms best in client service by 4 major groups within our quadrant map: Client Investment, Client Infrastructure, Client Magnets, Client Communication

Leading Client Service Excellence Law Firms

Meet the
BTI Client Service 30

“They have forged a client-centered relationship with us for our legal services. We are incentivized to use them early in the process. They truly understand our business and walk hand in hand with us. They also leverage their people to meet our legal needs in a variety of locations without any internal conflicts.”

Jones Day

Gibson Dunn

Arnold & Porter

Morgan Lewis



DLA Piper




Baker McKenzie

Kirkland & Ellis

Greenberg Traurig

Reed Smith

Seyfarth Shaw

Ogletree Deakins

Latham & Watkins

Wachtell, Lipton, Rosen & Katz

Jackson Lewis

Hogan Lovells

Davis Polk

Faegre Baker Daniels


McDermott Will & Emery

Mayer Brown

Alston & Bird

White & Case

Hunton Andrews Kurth

King & Spalding


The client quote above is just one example of the powerful in-depth feedback BTI receives from corporate counsel describing the law firm with the most impactful delivery of services—the Best of the Best in client service delivery excellence. Law firms who earn elite membership to the BTI Client Service 30 perform 9 to 15 times better than the typical law firm.

Included in our report, you’ll learn how clients identify, rank, and explain why their firms make the cut. Each firm earns their performance the hard way: delivering the best. Read detailed quotes from corporate counsel revealing a compelling client service excellence story about each of the top 30 law firms delivering the highest level of client service.

340 Leading Law Firms Delivering Excellence in Client Service

The Complete
BTI Client Service A-Team 2020

The full list of law firms who earned a spot on this year’s BTI Client Service A-Team 2020. These are the firms who are adopting powerful client service initiatives and engaging in meaningful, actionable and in-depth client feedback. They set a high standard for client service delivery and other targeted tactics to outperform and deliver at the highest level for their clients.


Adams and Reese
Ahmad, Zavitsanos, Anaipakos, Alavi & Mensing
Akin Gump Strauss Hauer & Feld
Allen & Gooch
Allen & Overy
Alston & Bird
Anderson Mori & Tomotsune
Appleyard Lees
Arena Hoffman
Armstrong Teasdale
Arnold & Porter
Axcel Law Partners
Baker Botts
Baker Donelson
Baker McKenzie
Balch & Bingham
Ballard Spahr
Banner & Witcoff
Barnes & Thornburg
Bartlit Beck
Bass, Berry & Sims
Bello / Welsh
Beveridge & Diamond
Bingham Greenebaum Doll
Black McCuskey Souers & Arbaugh
Blackwell Burke
Blank Rome
Boies Schiller Flexner
Boone Karlberg
Borden Ladner Gervais
Bowman and Brooke
Brennan / Recupero / Cascione / Scungio & McAllister
Bricker & Eckler
Brown & Ruprecht
Bryan Cave Leighton Paisner
Buchanan Angeli Altschul & Sullivan
Buchanan Ingersoll & Rooney
Buckley Sandler
Burns & Levinson
Burns White
Business Legals
Butler Snow
Cannon, Heyman & Weiss
Carlton Fields
Carmody Torrance Sandak & Hennessey
Carver Darden
Cassiday Schade
Cassidy Levy Kent
Chambliss, Bahner & Stophel
Chiesa Shahinian & Giantomasi
Clark Hill
Cleary Gottlieb
Clifford Chance
Clyde & Co
Coblentz Patch Duffy & Bass
Connell Foley
Conner & Winters
Constangy, Brooks, Smith & Prophete
Cook Alex
Cox, Castle & Nicholson
Cozen O’Connor
Cravath, Swaine & Moore
Crowell & Moring


Davis Graham & Stubbs
Davis Polk
Davis Wright Tremaine
Davis Malm
Day Pitney
Debevoise & Plimpton
Diamond McCarthy
Dickinson Wright
Dickson Minto
Dilworth Paxson
DLA Piper
Dority & Manning
Drinker Biddle
Duane Morris
Eckert Seamans
Eimer Stahl
Epstein Becker Green
Estes Thorne & Carr
Eversheds Sutherland
Faegre Baker Daniels
Farella Braun + Martel
Farrell Fritz
Fenwick & West
Fish & Richardson
Fisher Phillips
Foley & Lardner
Foster Pepper
Fox Rothschild
Franzén and Salzano
Fredrikson & Byron
Freshfields Bruckhaus Deringer
Fried Frank
Frost Brown Todd
Gallagher & Kennedy
Gibson Dunn
Godfrey & Kahn
Goldberg Segalla
Gordon Rees Scully Mansukhani
Gray Plant Mooty
Gray Reed
Greenberg Traurig
Greene Espel
Groom Law Group
Gunderson Dettmer
Hall Booth Smith
Hall, Render, Killian, Heath & Lyman
Hanson Bridgett
Harness Dickey
Harris Beach
Haynes and Boone
Heyl Royster
Hicks Morley
Hinckley Allen
Hinshaw & Culbertson
Hogan Lovells
Holland & Hart
Holland & Knight
Horwood Marcus & Berk
Howard Kennedy
Hughes Hubbard & Reed
Hunton Andrews Kurth
Husch Blackwell
Irell & Manella
Jackson Lewis
Jackson Walker
Jenner & Block
Johnson DeLuca Kurisky & Gould
Jones Carr McGoldrick
Jones Day
Jones Walker
K&L Gates
Kane Russell Coleman & Logan
Kaplan, Strangis and Kaplan
Keegan Werlin
Keesal, Young & Logan
Kelley Drye
Kellogg, Hansen, Todd, Figel & Frederick
Kilpatrick Townsend
King & Spalding
Kirkland & Ellis
Kleinfeld, Kaplan & Becker
Knobbe Martens
Kramer Levin
Kutak Rock


Lane Powell
Latham & Watkins
Lathrop Gage
Lavin, O’Neil, Cedrone & DiSipio
Lightfoot, Franklin & White
Liskow & Lewis
Locke Lord
Loeb & Loeb
Manko, Gold, Katcher & Fox
Manning Gross + Massenburg
Marshall Dennehey Warner Coleman & Goggin
Mayer Brown
Maynard Cooper & Gale
McCarter & English
McDermott Will & Emery
McDonald Hopkins
McElroy, Deutsch, Mulvaney & Carpenter
McKool Smith
McLane Middleton
Meltzer Lippe
Michael Best
Middleton Reutlinger
Miller & Martin
Miller Canfield
Mills & Reeve
Mitchell Silberberg & Knupp
Morgan Lewis
Morrison & Foerster
Moye, O’Brien, Pickert, Dillon & Masterson
Munger, Tolles & Olson
Munsch Hardt Kopf & Harr
Murphy Austin
Neal Gerber Eisenberg
Nelson Hardiman
Nelson Mullins
Nexsen Pruet
Nixon Peabody
Norton Rose Fulbright
Ogletree Deakins
Parker Hudson
Parker Poe
Parr Brown Gee & Loveless
Parsons Behle & Latimer
Patterson Belknap
Paul Hastings
Paul, Weiss
Peabody & Arnold
Peckar & Abramson
Pepper Hamilton
Perkins Coie
Phelps Dunbar
Pierce Atwood
Pinsent Masons
Porter Wright
Porzio, Bromberg & Newman
Post & Schell
Proskauer Rose
Quarles & Brady
Quinn Emanuel Urquhart & Sullivan
Quintairos, Prieto, Wood & Boyer
Ray Quinney & Nebeker
Reed Smith
Reinhart Boerner Van Deuren
Riley Safer Holmes & Cancila
Riley Warnock & Jacobson
Rivkin Radler
Robins Kaplan
Robinson Bradshaw
Ropes & Gray
Rynearson, Suess, Schnurbusch & Champion
Sacks Ricketts & Case
Saul Ewing Arnstein & Lehr
Schiff Hardin
Schwegman, Lundberg & Woessner
Seyfarth Shaw
Shaw Keller
Shearman & Sterling
Sheppard Mullin
Sherman & Howard
Shipman & Goodwin
Shook, Hardy & Bacon
Simpson Thacher
Slaughter and May
Smith Anderson
Smith, Gambrell & Russell
Snell & Wilmer
Squire Patton Boggs
Steptoe & Johnson
Sterne, Kessler, Goldstein & Fox
Stevens & Lee
Stinson Leonard Street
Stites & Harbison
Stoel Rives
Stoll Keenon Ogden
Stradley Ronon
Stutzman, Bromberg, Esserman & Plifka
Sullivan & Cromwell
Swanson, Martin & Bell
Tarter Krinsky & Drogin
Taylor Porter
Taylor Wessing
The Almaguer Law Firm
The Kullman Firm
Thompson & Knight
Thompson Coburn
Thompson Hine
Troutman Sanders
Tucker Ellis
Van Doorne
Van Ness Feldman
Varela, Lee, Metz & Guarino
Vedder Price
Verrill Dana
Vinson & Elkins
von Briesen
Wachtell, Lipton, Rosen & Katz
Warner Norcross + Judd
Watt Tieder
Wheeler Trigg O’Donnell
White & Case
Wicker Smith
Wiggin and Dana
Wiley Rein
Williams & Connolly
Williams Mullen
Wilson Elser
Wilson Sonsini Goodrich & Rosati
Winston & Strawn
Womble Bond Dickinson
Wyatt, Tarrant & Combs
Yetter Coleman
Zeiger, Tigges & Little

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