Brand New Report, Just Released

BTI CLIENT SERVICE

A-TEAM 2025

Client Service Demands Go Chaotic

Legal complexity isn’t just a fact of life. Add volatility and unpredictable regulatory changes, and you get chaos.

It creates jolting changes in client needs and expectations – with no notice. This is no trend. It’s life as a corporate counsel.

BTI’s Client Service A-Team reveals the business development opportunities and coherent themes arising from the chaos – and the law firms mastering them.

These 200+ law firms are scored and ranked solely by the clients who hire them.

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260

Law Firms on the BTI Client Service A-Team

55

BTI Client Service Trailblazers

30

Firms on the BTI Client Service 30

BTI’s Client Service A-Team 2025 unravels the law firms mastering the chaos

BTI reveals the 5 new core themes of elite client service arising from the chaos:

Act with lightning speed
Include clients early in strategy
Field the absolute best team
Make it easy to work with you
Deliver ultra-practical, actionable recommendations

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The BTI Client Service Trailblazers 2025

Clients single out only 55 trailblazing firms who are best at turning chaos into solutions for clients and new business for themselves.

The BTI Client Service Trailblazers will be announced on July 24^th.

THE BTI CLIENT SERVICE A-TEAM 2025

The Survey of Law Firm Client Service Performance

The BTI Client Service A-Team 2025 sets the standard…

…to assess how law firms honestly stack up in client service delivery.

The analysis is based on 17 objective ranking factors—all of which corporate counsel agree drive the strongest relationships with law firms.

This is the only report:

Sharing detailed and granular rankings on each of the 17 activities clients rely on to gauge law firm client service performance

Long considered the gold standard in ranking and measuring law firm client service performance — now in its 24th year

Used by more than 200 law firms and 16,000 corporate counsel

To learn exactly where your law firm stands on client service. Clients identify and rank law firm client service performance in rich, robust and granular detail

The best firms aren’t just advisors – they’re embedded in client decision-making:

Injecting insight into live matters
Translating complexity into immediate action
Making client counsel look brilliant in front of the CEO

The firms in the BTI Client Service A-Team don’t ask permission to charge premium rates. They earn them. Their superior value is clear and obvious.

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The BTI Client Service 30

The Best of the Best in client service perform 9 to 15 times better than the typical law firm. Clients identify, rank, and explain why – with no prompts or suggestions. Each firm earns their performance the hard way: by delivering the best.

The BTI Client Service 30 will be announced on July 24^th.

Learn exactly where your firm's client service stands

The BTI Client Service A-Team 2025 details exactly where your law firm stands, you can see:

How clients define and measure client service
The 17 activities clients tell us define client service
- The 5 new influential activities
- Gains and losses in the 17 activities driving client service
How you match up to 8 competitors of your choice
Exactly what clients want from law firms
Pinpoint where you improved — and didn’t
What the BTI Client Service 30 do to perform up to 15 times better than a typical law firm
Client service rankings for the Am Law 200

BTI Client Service A-Team 2025 Law Firms

A&O Shearman
Akerman
Akin
Alston & Bird
Arena Hoffman
ArentFox Schiff
Armstrong Teasdale
Arnall Golden Gregory
Arnold & Porter
Atkinson, Andelson, Loya, Ruud & Romo
Axinn

Baird Holm
Baker Botts
Baker Donelson
Baker McKenzie
BakerHostetler
Ballard Spahr
Barclay Damon
Barnes & Thornburg
Bartlit Beck
Berliner Corcoran & Rowe
Bird & Bird
Blank Rome
Boies Schiller Flexner
Bond, Schoeneck & King
Bondurant Mixson & Elmore
Bose McKinney & Evans
Bowditch
Bradley
Bressler, Amery & Ross
Bricker Graydon
Brownstein Hyatt Farber Schreck
Bryan Cave Leighton Paisner
Buchalter
Buchanan
Burke, Williams & Sorensen
Burns White
Burr & Forman
Butler Snow

Cadwalader
Carlton Fields
Carmody
Carpenter Lipps
Carver Darden
Chapman and Cutler
Choate
Clark & Elbing
Clark Hill
Cleary Gottlieb
Clifford Chance
Clyde & Co
Coblentz Patch Duffy & Bass
Cohen Ziffer Frenchman & McKenna
Cole, Scott & Kissane
Constangy
Cooley
Covington
Cowan Liebowitz & Latman
Cox, Castle & Nicholson
Cozen O'Connor
Cravath
Crowell

Davis Polk
Davis Wright Tremaine
Davis+Gilbert
Day Pitney
Debevoise
Dechert
Dentons
Desmarais
Dinsmore
DLA Piper
Dorsey
Dowd Bennett
Duane Morris

Eckert Seamans
Epstein Becker Green
Eversheds Sutherland

Fabiani Cohen & Hall
Faegre Drinker
Fagen Friedman & Fulfrost
Fasken
Fenwick
Finnegan
Fish & Richardson
Fisher Phillips
Flaster Greenberg
Foley & Lardner
Foley Hoag
Fox Rothschild
Fragomen
Freshfields Bruckhaus Deringer
Fried Frank
Friedman Kaplan
Fross Zelnick
Frost Brown Todd

Gibbons
Gibson Dunn
Godfrey & Kahn
Goldberg Segalla
Goodwin
Gordon Rees Scully Mansukhani
Gowling WLG
GrayRobinson
Greenberg Traurig
Groom Law Group
Gunderson Dettmer
Gunster

Hall Render
Harness IP
Hartline Barger
Hawkins Parnell & Young
Haynes and Boone
Henson Efron
Herzfeld & Rubin
Hill Ward Henderson
Hinckley Allen
Hinshaw
Hodgson Russ
Hogan Lovells
Holland & Hart
Holland & Knight
Hollingsworth
Hudson Cook
Hueston Hennigan
Hunton Andrews Kurth
Husch Blackwell
Hyman, Phelps & McNamara

Ice Miller

Jackson Lewis
Jackson Walker
Jenner & Block
Jones Day
Jones Walker

K&L Gates
Kasowitz Benson Torres
Katten
Kaufman Borgeest Ryan
Keegan Werlin
Keker, Van Nest & Peters
Kightlinger & Gray
Kilpatrick Townsend
King & Spalding
Kirkland & Ellis
Kullman
Kutak Rock

Latham & Watkins
Leech Tishman
Lewis Brisbois
Liebert Cassidy Whitmore
Lightfoot, Franklin & White
Littler
Loeb & Loeb
Lowenstein Sandler

Manatt
Marshall Dennehey
Maschoff Brennan
Mayer Brown
Maynard Nexsen
McCarter & English
McDermott Will & Emery
McDonald Hopkins
McDonnell Boehnen Hulbert & Berghoff
McGlinchey Stafford
McGuireWoods
McLane Middleton
McLaughlin & Stern
McMillan
Michael Best
Milbank
Miller & Chevalier
Miller Barondess
MinterEllison
Mintz
Mitchell Silberberg & Knupp
Mitchell Williams
Morgan Lewis
Morrison & Foerster
Morrison Mahoney
Morse, Barnes-Brown & Pendleton
Moss & Barnett

Nelson Mullins
Nicolaides Fink
Nixon Peabody
Norton Rose Fulbright

O'Melveny
Ogletree Deakins
Orrick
Osborne Clarke

Parker Poe
Parsons Behle & Latimer
Patterson Belknap
Paul Hastings
Paul, Weiss
Perkins Coie
Pillsbury
Polsinelli
Porter Wright
Porzio, Bromberg & Newman
Poyner Spruill
Procopio
Proskauer

Quarles & Brady
Quinn Emanuel

Reed Smith
Riker Danzig
Riley Safer
Robins Kaplan
Rogers Towers
Ropes & Gray

Saul Ewing
Seyfarth Shaw
Sheehan Phinney
Sheppard Mullin
Shook, Hardy & Bacon
Shutts & Bowen
Sidley
Simmons & Simmons
Skadden
Smith Anderson
Smith, Gambrell & Russell
Snell & Wilmer
Stearns Weaver Miller
Steptoe
Stinson
Stoel Rives
Stradley Ronon
Sullivan & Cromwell
Susman Godfrey
Swanson, Martin & Bell

Taft
Taylor Wessing
Thompson Hine
Torkin Manes
Trenam
Troutman Pepper Locke
Tucker Ellis

UB Greensfelder

Vedder Price
Venable
Vorys

Wachtell Lipton
Warner Norcross + Judd
Weber Gallagher
Weil
Wheeler Trigg O’Donnell
White & Case
Wicker Smith
Willcox Savage
Williams & Connolly
Willkie
WilmerHale
Wilson Sonsini
Winston & Strawn
Womble Bond Dickinson
Wood Smith Henning & Berman
Woods Rogers
Workman Nydegger

Zarwin Baum
ZwillGen

Methodology

BTI Client Service A-Team 2025 draws on data collected in BTI’s ongoing Annual Survey of General Counsel.

This research is independent and unbiased — no law firm or organization other than BTI sponsors this study.

Each year, BTI reaches out to a strategically designed group of top legal decision makers at large organizations with $700 million or more in revenue. We target the decision makers in the industries who spend the most on legal affairs as well as thought leaders and innovative Chief Legal Officers. Our survey also includes Chief Legal Operating Officers and business executives who hire and influence the selection and hiring of law firms.

We grant interviewees confidentiality at the individual and organizational level.

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Executive Summary

BTI Client Service A-Team 2025 is your guide to client service excellence.

We’ve entered the era of anticipatory counsel. Top performing firms don’t wait – they deliver insight before clients ever ask. A savvy group of 260 law firms are adapting in real time. Learn who they are and how they did it in the new BTI Client Service A-Team 2025.

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