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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Offers Customized Solutions

Workplace issues, new regulations, privacy, public scrutiny, ESG, and hypernuanced plaintiff attorneys developing unique class actions all strike at the core of client values and risk tolerance.

Clients see these issues as company specific and want solutions designed for their culture and goals.

This custom approach offers clients confidence in knowing they will get the best outcome.

LAW FIRMS NAMED BY CLIENTS FOR OFFERING CUSTOMIZED SOLUTIONS

6

Law Firms Best at
Offering Customized Solutions

BakerHostetler
DLA Piper
McGuireWoods
Morgan Lewis
Ogletree Deakins
Reed Smith

11

Law Firms Leaders in
Offering Customized Solutions

Barnes & Thornburg
Fisher Phillips
Gibson Dunn
Hall, Render, Killian, Heath & Lyman
Jackson Lewis
Jones Day
Mintz
Ropes & Gray
Sheppard Mullin
Sidley
Thompson Hine

20

Law Firms Distinguished in
Offering Customized Solutions

ArentFox Schiff
Arnold & Porter
Baker McKenzie
Bartlit Beck
Carlton Fields
Cravath, Swaine & Moore
Crowell & Moring
Dinsmore
Flaster / Greenberg
Hogan Lovells
Husch Blackwell
K&L Gates
Kirkland & Ellis
Kutak Rock
Nelson Mullins
O’Melveny
Osborne Clarke
Riley Safer Holmes & Cancila
Shook, Hardy & Bacon
Wheeler Trigg O’Donnell

More Client Service Activities

Flexible Billing Options

BTI is pleased to offer our clients several billing options, including payment plans. Whichever option you choose, you will immediately receive your report.

Unlimited Telephone Support

Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

Order Today

BTI offers several convenient billing options, including payment plans.

Choose the option best-suited for your firm. Regardless of billing choice, you will receive your report immediately.
Join the more than 150 law firms relying on the BTI Client Service A-Team 2023 as their definitive guide to client service expectations.

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BTI will invoice your firm for the report.

Your firm will receive an invoice within 1 week of your order. This invoice is due within 30-days.
B

Payment Plan

BTI will invoice your firm in equal installments over a 4-month period.

You will be billed once monthly, for 4 consecutive months. You will receive your initial invoice within 1 week of purchase.

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