Skip to main content

BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Providing Value for the Dollar

Value isn’t about low cost. Clients see value when a law firm delivers measurably more than they expect.

Clients believe exceptional legal advice delivered on time and within budget is a minimum requirement and adds no value.

Firms delivering the highest value focus on delivering business wins to clients — and most importantly — providing certainty in every aspect of every interaction.

LAW FIRMS NAMED BY CLIENTS FOR PROVIDING VALUE FOR THE DOLLAR

6

Law Firms Best at
Providing Value for the Dollar

Barnes & Thornburg
Greenberg Traurig
Jackson Lewis
Littler
McGuireWoods
Ogletree Deakins

13

Law Firms Leaders in Providing Value for the Dollar

BakerHostetler
Duane Morris
Hall, Render, Killian, Heath & Lyman
Hinshaw & Culbertson
Hogan Lovells
Jones Walker
Mintz
Morrison Mahoney
Polsinelli
Reed Smith
Riley Safer Holmes & Cancila
Sheppard Mullin
Shook, Hardy & Bacon

18

Law Firms Distinguished in Providing Value for the Dollar

Baker Donelson
Ballard Spahr
Constangy, Brooks, Smith & Prophete
Dentons
Faegre Drinker
Fish & Richardson
Flaster / Greenberg
Gibson Dunn
Gordon & Rees
Henson Efron
Kirkland & Ellis
Morgan Lewis
Norton Rose Fulbright
Osborne Clarke
Porter Wright
Sopko, Nussbaum, Inabnit & Kaczmarek
Thompson Hine
Troutman Pepper

More Client Service Activities

Flexible Billing Options

BTI is pleased to offer our clients several billing options, including payment plans. Whichever option you choose, you will immediately receive your report.

Unlimited Telephone Support

Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

Order Today

BTI offers several convenient billing options, including payment plans.

Choose the option best-suited for your firm. Regardless of billing choice, you will receive your report immediately.
Join the more than 150 law firms relying on the BTI Client Service A-Team 2023 as their definitive guide to client service expectations.

Pay by Credit Card

Pay for the report today with a credit card.

No further payment required. You will receive a paid invoice receipt for your records.

Invoice my Firm

BTI will invoice your firm for the report.

Your firm will receive an invoice within 1 week of your order. This invoice is due within 30-days.
B

Payment Plan

BTI will invoice your firm in equal installments over a 4-month period.

You will be billed once monthly, for 4 consecutive months. You will receive your initial invoice within 1 week of purchase.

Want to learn more?