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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Providing Value for the Dollar

Value isn’t about low cost. Clients see value when a law firm delivers measurably more than they expect.

Clients believe exceptional legal advice delivered on time and within budget is a minimum requirement and adds no value.

Firms delivering the highest value focus on delivering business wins to clients — and most importantly — providing certainty in every aspect of every interaction.

LAW FIRMS NAMED BY CLIENTS FOR PROVIDING VALUE FOR THE DOLLAR

6

Law Firms Best at
Providing Value for the Dollar

Barnes & Thornburg
Greenberg Traurig
Jackson Lewis
Littler
McGuireWoods
Ogletree Deakins

13

Law Firms Leaders in Providing Value for the Dollar

BakerHostetler
Duane Morris
Hall, Render, Killian, Heath & Lyman
Hinshaw & Culbertson
Hogan Lovells
Jones Walker
Mintz
Morrison Mahoney
Polsinelli
Reed Smith
Riley Safer Holmes & Cancila
Sheppard Mullin
Shook, Hardy & Bacon

18

Law Firms Distinguished in Providing Value for the Dollar

Baker Donelson
Ballard Spahr
Constangy, Brooks, Smith & Prophete
Dentons
Faegre Drinker
Fish & Richardson
Flaster / Greenberg
Gibson Dunn
Gordon & Rees
Henson Efron
Kirkland & Ellis
Morgan Lewis
Norton Rose Fulbright
Osborne Clarke
Porter Wright
Sopko, Nussbaum, Inabnit & Kaczmarek
Thompson Hine
Troutman Pepper

More Client Service Activities

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Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

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If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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B

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