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Meet the BTI Client Service 30

Meet the BTI Client Service 100

Meet the BTI Client Service 200

Meet the BTI Client Service Up & Comers

BTI Client Service A-Team 2023:
Survey of Law Firm Client Service Performance

Client service takes a second step down in as many years after peaking at the height of the pandemic.

But, a savvy group of 241 law firms were able to deliver on client service expectations. These firms knew how to help their clients and acted quickly — without being asked.

Clients continue to look to outside counsel more than ever. Look for client service needs to change and evolve — the best performers will have the best access to clients and be able to spot the new expectations first.

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BTI's 17 Activities Driving Superior Client Service

Our research with more than 24,000 buyers of professional services isolates the 17 activities essential to delivering superior client service and driving the best professional relationships. Corporate counsel then asses each activity on 2 dimensions — importance and differentiation to identify the activities most influential when evaluating legal providers.

Relationship Bliss
(most influential)

Client Service Wild Cards
(new since the pandemic era)

Best Supporting
(high-value differentiators)

New Business Magnets
(attract new business)

Price of Admission
(mandatory)

BTI Client Service A-Team 2023:
Survey of Law Firm Client Service Performance

It’s a crazy client service world out there — and there is only one road map

60

Law firms improved substantially more than all the others

50

Law firms named BTI Midsize Client Service Masters

66

Law firms are no longer recognized by clients from just last year

Learn Exactly Where Your Firm Stands and How it Changes

The BTI Client Service A-Team details exactly where your law firm stands, you can see:

  • How clients define and measure client service
  • The 17 activities clients tell us define client service
    • The 3 new influential activities 
    • Gains and losses in the 17 activities driving client service
  • How you match up to 8 competitors of your choice
  • Exactly what clients want from law firms
  • Pinpoint where you improved — and didn’t
  • What the BTI Client Service 30 do to perform up to 15 times better than a typical law firm
  • Client service rankings for the Am Law 200

Includes a comparison in granular detail of up to 8 competitors of your choice — with a complimentary web briefing.

Flexible Billing Options

BTI is pleased to offer our clients several billing options, including payment plans. Whichever option you choose, you will immediately receive your report.

Unlimited Telephone Support

Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

Order Today

BTI offers several convenient billing options, including payment plans.

Choose the option best-suited for your firm. Regardless of billing choice, you will receive your report immediately.
Join the more than 150 law firms relying on the BTI Client Service A-Team 2023 as their definitive guide to client service expectations.

Pay by Credit Card

Pay for the report today with a credit card.

No further payment required. You will receive a paid invoice receipt for your records.

Invoice my Firm

BTI will invoice your firm for the report.

Your firm will receive an invoice within 1 week of your order. This invoice is due within 30-days.
B

Payment Plan

BTI will invoice your firm in equal installments over a 4-month period.

You will be billed once monthly, for 4 consecutive months. You will receive your initial invoice within 1 week of purchase.

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