Skip to main content

BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Innovative Approach

More than ever, legal decision makers seek out law firms capable of providing unique, creative initiatives and approaches.

And, clients only want new approaches which will be beneficial — seeing them as a path to a better outcome and/ or client experience.

Innovation doesn’t necessarily come from technology. It comes from bringing new, creative thinking to solve your clients’ issues.

LAW FIRMS NAMED BY CLIENTS FOR INNOVATIVE APPROACH

7

Law Firms Best at
Innovative Approach

Arnold & Porter
BakerHostetler
Gibson Dunn
Hogan Lovells
Kirkland & Ellis
Morgan Lewis
Ogletree Deakins

11

Law Firms Leaders in
Innovative Approach

Barnes & Thornburg
Carlton Fields
Dentons
Ice Miller
Jenner & Block
Jones Day
King & Spalding
Littler
Mintz
Shook, Hardy & Bacon
Sidley

35

Law Firms Distinguished in
Innovative Approach

Alston & Bird
ArentFox Schiff
Baker Donelson
Bartlit Beck
Blank Rome
Corr Cronin
Cox, Castle & Nicholson
Crowell & Moring
Davis Polk
Dechert
DLA Piper
Eversheds Sutherland
Finnegan
Hollingsworth
Jackson Lewis
K&L Gates
Latham & Watkins
Loeb & Loeb
Mayer Brown
McGuireWoods
Norton Rose Fulbright
O’Melveny
Orrick
Polsinelli
Quinn Emanuel Urquhart & Sullivan
Reed Smith
Riley Safer Holmes & Cancila
Ropes & Gray
Shearman & Sterling
Smith, Gambrell & Russell
Steptoe
Susman Godfrey
Thompson Hine
Troutman Pepper
Wheeler Trigg O’Donnell

More Client Service Activities

Flexible Billing Options

BTI is pleased to offer our clients several billing options, including payment plans. Whichever option you choose, you will immediately receive your report.

Unlimited Telephone Support

Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

Order Today

BTI offers several convenient billing options, including payment plans.

Choose the option best-suited for your firm. Regardless of billing choice, you will receive your report immediately.
Join the more than 150 law firms relying on the BTI Client Service A-Team 2023 as their definitive guide to client service expectations.

Pay by Credit Card

Pay for the report today with a credit card.

No further payment required. You will receive a paid invoice receipt for your records.

Invoice my Firm

BTI will invoice your firm for the report.

Your firm will receive an invoice within 1 week of your order. This invoice is due within 30-days.
B

Payment Plan

BTI will invoice your firm in equal installments over a 4-month period.

You will be billed once monthly, for 4 consecutive months. You will receive your initial invoice within 1 week of purchase.

Want to learn more?