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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Legal Skills

Legal skills are the single most important attribute clients consider when they are hiring and evaluating their law firms.

But they are also poor differentiators — meaning legal decision makers can find many firms with the legal skills required for their work.

LAW FIRMS NAMED BY CLIENTS FOR LEGAL SKILLS

5

Law Firms Best at
Legal Skills

DLA Piper
Gibson Dunn
Jones Day
Kirkland & Ellis
Skadden

13

Law Firms Leaders in
Legal Skills

Davis Polk
Fish & Richardson
Hinshaw & Culbertson
Hogan Lovells
Jones Walker
King & Spalding
Latham & Watkins
McGuireWoods
Mintz
Ogletree Deakins
Reed Smith
Ropes & Gray
Sullivan & Cromwell

27

Law Firms Distinguished in
Legal Skills

Arnold & Porter
Baker Botts
Baker Donelson
BakerHostetler
Barnes & Thornburg
Carlton Fields
Covington
Cravath, Swaine & Moore
Crowell & Moring
Day Pitney
Dinsmore
Duane Morris
Faegre Drinker
Fisher Phillips
Foley Hoag
Gordon & Rees
Holland & Knight
Jenner & Block
K&L Gates
Mayer Brown
O’Melveny
Polsinelli
Quinn Emanuel Urquhart & Sullivan
Sheppard Mullin
Shook, Hardy & Bacon
Steptoe
WilmerHale

More Client Service Activities

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B

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