Client Service Archives - The BTI Consulting Group https://bticonsulting.com/downloads/tag/client-service Fri, 22 Apr 2022 17:16:50 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://bticonsulting.com/wp-content/uploads/2020/03/cropped-BTI_Logo_Favicon-32x32.png Client Service Archives - The BTI Consulting Group https://bticonsulting.com/downloads/tag/client-service 32 32 BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance https://bticonsulting.com/downloads/bti-client-service-a-team-2022-survey-of-law-firm-client-service-performance Tue, 15 Mar 2022 14:12:40 +0000 https://bticonsulting.com/?post_type=download&p=31546 Long considered the gold standard in measuring client service performance, by clients and law firms alike – the BTI Client Service A-Team 2022 is the only source for measuring client service solely from the client perspective. Now in its 21st year — this is the most important edition ever with...

The post BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance appeared first on The BTI Consulting Group.

]]> Long considered the gold standard in measuring client service performance, by clients and law firms alike – the BTI Client Service A-Team 2022 is the only source for measuring client service solely from the client perspective. Now in its 21st year — this is the most important edition ever with more than 350 new, in-depth interviews with top legal decision makers.

The post BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance appeared first on The BTI Consulting Group.

]]> BTI Cybersecurity & Data Privacy 2020 https://bticonsulting.com/downloads/bticybersecuritydataprivacy2020 Wed, 22 Apr 2020 18:18:24 +0000 http://btibuzz.com/?post_type=download&p=13982 Cybersecurity & Data Privacy is the fastest growing practice of any area of law. A wake-up call for law firms around the world as global concerns surge … this critical developing practice is demanding law firms be well-informed and well-positioned. The opportunities for law firms are enormous. Our in-depth conversations...

The post BTI Cybersecurity & Data Privacy 2020 appeared first on The BTI Consulting Group.

]]> Cybersecurity & Data Privacy is the fastest growing practice of any area of law. A wake-up call for law firms around the world as global concerns surge … this critical developing practice is demanding law firms be well-informed and well-positioned.

The opportunities for law firms are enormous. Our in-depth conversations with more than 250 top legal decision makers including Chief Compliance Officers, Chief Privacy Officers, Chief Privacy Counsel, and General Counsel have revealed groundbreaking and compelling insights law firms need to know today to deliver excellence to your clients.

The post BTI Cybersecurity & Data Privacy 2020 appeared first on The BTI Consulting Group.

]]> BTI Client Service A-Team 2020: Survey of Law Firm Client Service Performance https://bticonsulting.com/downloads/bti-client-service-a-team-2020-survey-of-law-firm-client-service-performance Sat, 30 Nov 2019 20:20:07 +0000 http://btibuzz.com/?post_type=download&p=11836 BTI’s All- New 19th annual Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. You’ll learn: Where clients rank firms in the BTI Client Service Quadrant Map—a detailed view of the 17 Activities Driving Superior Client Service The NEW client...

The post BTI Client Service A-Team 2020: Survey of Law Firm Client Service Performance appeared first on The BTI Consulting Group.

]]> BTI’s All- New 19th annual Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. You’ll learn:

  • Where clients rank firms in the BTI Client Service Quadrant Map—a detailed view of the 17 Activities Driving Superior Client Service

  • The NEW client expectations and what’s driving them

  • The 7 client service needs on the horizon

  • The impact of delivering the all-new BTI Client Service Wild Cards

PLUS, our most comprehensive and sought after list of law firms delivering excellence in client service—the BTI Client Service 30 of 2020. See the law firms who earned this elite designation, read powerful and detailed quotes direct from clients, and much more.

The post BTI Client Service A-Team 2020: Survey of Law Firm Client Service Performance appeared first on The BTI Consulting Group.

]]>